How Can We Help You?
🚀 Getting Started
Learn how to use our IP detection service and understand the information provided.
- How to check your IP address
- Understanding location data
- Reading security analysis
- Browser compatibility
🔧 Troubleshooting
Solve common issues and problems with our service.
- Location showing incorrectly
- Service not loading
- Browser compatibility issues
- Copy function not working
🔒 Privacy & Security
Understanding privacy protection and security features.
- Data privacy policy
- Cookie management
- VPN/Proxy detection
- Security best practices
📱 Technical Support
Get technical assistance and advanced help.
- API access requests
- Business inquiries
- Technical specifications
- Integration support
Getting Started Guide
1Visit the Homepage
Navigate to our main page at ipdetect.org. The service will automatically detect your IP address as soon as the page loads.
2View Your Information
Your IP address and detailed information will be displayed in easy-to-read cards showing location, ISP, security analysis, and device information.
3Copy Your IP Address
Click the "Copy IP Address" button to copy your IP address to your clipboard for use in other applications or services.
4Understand the Data
Review the location accuracy disclaimer and security analysis to understand what each piece of information means for your connection.
Common Issues & Solutions
⚠️ My location is showing incorrectly
This is normal! IP geolocation has inherent limitations:
- City-level accuracy is typically 50-80%
- VPNs and proxies will show their server location
- Mobile networks often show less accurate locations
- Corporate networks may route through different cities
Solution: This is expected behavior. For precise location needs, use device GPS instead of IP geolocation.
⚠️ The service isn't loading or showing errors
Try these steps:
- Refresh the page (Ctrl+F5 or Cmd+Shift+R)
- Clear your browser cache and cookies
- Try a different browser or incognito/private mode
- Check if you have ad blockers or security extensions that might interfere
- Ensure JavaScript is enabled in your browser
⚠️ Copy button isn't working
Solutions:
- Make sure your browser supports the clipboard API (most modern browsers do)
- Grant clipboard permissions if prompted
- Try selecting the IP address text manually and using Ctrl+C (Cmd+C on Mac)
- Use a different browser if the issue persists
⚠️ VPN/Proxy detection seems wrong
Understanding detection:
- Detection isn't 100% accurate - some VPNs may not be detected
- Corporate networks might be flagged as proxies
- New or obscure VPN services might not be in our databases
- Some legitimate services use proxy-like infrastructure
Browser Compatibility
Our service is designed to work with all modern web browsers:
Version 60+
Version 55+
Version 11+
Version 79+
Mobile browsers: All modern mobile browsers including Chrome Mobile, Safari Mobile, Firefox Mobile, and Samsung Internet are fully supported.
Understanding Your Data
IP Address Information
Your IP address is automatically detected and displayed. This is your public IP address that websites see when you visit them.
Location Details
Shows approximate geographic location based on your IP address. This includes country, region/state, city, and timezone information.
ISP Information
Displays your Internet Service Provider and organization information. This shows who provides your internet connection.
Security Analysis
Indicates whether your connection appears to be using a proxy, VPN, or coming from a hosting provider. This helps identify potential privacy tools or network configurations.
Device Information
Shows your browser type and operating system. This information is detected locally and helps us ensure compatibility.
Privacy & Data Protection
We take your privacy seriously:
- No Data Storage: We don't store your IP address or personal information
- Real-time Processing: All analysis happens instantly and data is immediately discarded
- GDPR Compliant: Full compliance with European data protection regulations
- Transparent Practices: Clear privacy policy and open communication about our practices
For complete details, please read our Privacy Policy.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help you with any questions or technical issues.
Contact SupportResponse time: 24-48 hours for general inquiries, 24 hours for technical issues